Frequently Asked Questions

Products

What makes your soap unique?

Our soaps are eco-friendly, handmade from scratch, and created with safe ingredients derived from earth 🌿

Our soaps are made in small batches, never mass produced.

And of course... we focus on making the cutest soaps ever!
What are your products made of?

Our soaps are made of:

  • Plant oils such as coconut oil, saffle oil, and olive oil
  • Pure essential oils
  • Botanicals, herbs, and clays
  • Honey and milks
  • Glycerin (formed naturally in the soap making process)

We NEVER use synthetic colorants, synthetic fragrance, sodium laurel/ laureth sulfates, parabens, or phthalates.
How long can I wait to open and use your soaps?

We recommend you use our soaps within 6 months for the best results, as natural colors and scents may fade overtime.

Our soaps will still get you clean after the scents and colors are gone.
Where can I ask questions about your products?

On each product page, you will find a detailed description of the product under the checkout button.

Feel free to ask questions via the Online Request Form.

Order

Are purchases final sale?

All purchases are final sale.
Can I return or exchange?

We currently do not accept returns or exchanges. All sales are final.
Where can I find my order history?

Sign into your account using the person icon at the top right corner of the header. Click "orders" and sign in to see all past orders on your account.

I received my items damaged, what do I do?

For any questions or concerns regarding damages, please contact our customer care via the Online Request Form with a detailed description and we will be more than happy to assist you.

Please note, Chasi's Naturals is not responsible for tampered, lost, or stolen packages during shipping or upon arrival.
Do you offer bulk or special orders?

If you would like to place a larger/wholesale order, please contact our customer care via the Online Request Form.

Shipping

When will I get my order?

Please allow 3-5 days of processing time.

USPS First Class domestic (USA) delivery time takes 3-4 business days.

USPS Priority Mail domestic (USA) delivery time takes 1-2 business days.
How do I track my order?

Once your order is shipped, you will receive a tracking number via email provided.
Do you ship internationally?

We do not ship internationally at the moment.